Alisha Anna

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2026-04-08 08:38:53 - Translate -

Card Scheme Compliance: What Payment Teams Get Wrong (And How to Fix It)
Most payment teams treat card scheme compliance as a box-ticking exercise. File the reports, stay below the thresholds, move on. I’ve seen this approach blow up spectacularly, costing merchants tens of thousands in fines and, in the worst cases, losing their ability to accept card payments entirely. Card scheme compliance is not just about avoiding penalties. It’s one of the most...

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2026-03-25 10:54:27 - Translate -

Failed Payment Recovery: How to Stop Losing Revenue You’ve Already Earned
Every failed payment is a transaction you already won, and then lost again at the finish line. I’ve worked with enough subscription businesses and high-risk merchants to know that most teams treat payment failures as an unfortunate cost of doing business. They shouldn’t. Failed payments are a recoverable revenue leak, and the businesses that fix this systematically outgrow those...

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2026-03-10 10:31:55 - Translate -

Multiple Payment Gateway Strategy: How High-Volume Merchants Recover Lost Authorization Revenue
Here’s something I see consistently working with payment operations teams: merchants losing 8 to 15% of their revenue not because customers changed their minds, but because their payment infrastructure failed them at the wrong moment. A single gateway going down during a flash sale. A processor flagging a batch of legitimate transactions. A regional bank declining cards from a specific...

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2026-03-10 09:57:14 - Translate -

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2026-02-27 06:08:33 - Translate -

Chargeback vs Refund: What's the Real Difference and When Should You Use Each?
I’ve spent years analyzing payment disputes, and the most common mistake I see, on both the consumer and merchant side, is confusing a chargeback with a refund. They sound similar. They both result in money going back to the buyer. But how they work, who controls them, and what they cost are completely different. Getting this wrong can cost merchants thousands of dollars in unnecessary...

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2026-02-18 10:10:15 - Translate -

Friendly Fraud Prevention: What Every Business Needs to Know
I’ve audited chargeback data for e-commerce teams who assumed their dispute rates were a logistics problem. In most cases, over half the chargebacks came from verified customers who received their orders. That’s friendly fraud, and it costs merchants more than stolen card fraud in most verticals. This post covers what friendly fraud is, how it differs from chargeback fraud, what the...

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